Privacy and Cookie Policy

This Privacy and Cookie Policy (Policy) applies between you, the user (User)of this website (Website) and Rowden Technologies Ltd. (Rowden), the owner and provider of this Website. Rowden takes the privacy of your information very seriously. This Policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

This Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.rowdentech.com/terms-and-conditions.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Policy together with any other Policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements other notices and privacy policies and is not intended to override them.

Please read this Policy carefully.

1. Definitions and interpretation

In this Policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;

• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Policy;

• a reference to a person includes firms, companies, government entities, trusts and partnerships;

• “including” is understood to mean “including without limitation”;

• reference to any statutory provision includes any modification or amendment of it;

• the headings and sub-headings do not form part of this Policy.

2. Scope of this Policy

This Policy applies only to the actions of Rowden and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable data protection laws (including the Data Protection Act 2018), Rowden is the “data controller”. This means that Rowden determines the purposes for which, and the manner in which, your data (as outlined in more detail below) is processed.

3. Data collected

We may collect the following data, which includes personal data, from you:

• IP address (automatically collected unless switched off in your Google Analytics account);

• web browser type and version (automatically collected);

• operating system (automatically collected);

• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

• information on how you found the Website and related search terms;

• first name, last name and email address (via our Website contact form),

in each case, in accordance with this Policy.

4. How we collect data

We collect data in the following ways:

• data is given to us by you;

• data is received from other sources (Google Analytics); and

• data is collected automatically.

5. Data that is given to us by you

Rowden will collect your data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;

• when you use our services;

in each case, in accordance with this Policy.

6. Data that is received from third parties

Rowden will receive data about you from the following third parties:

• Google Analytics.

7. Data that is received from publicly available third parties sources

We will receive data about you from the following publicly available third party sources:

• Google Analytics.

8. Data that is collected automatically

To the extent that you access the Website, we will collect your data automatically (via Google Analytics), for example, we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

9. Our use of data

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, data may be used by us for the following reasons:

• improvement of our products/services;

• contact you directly to respond to a request you make via our Website contact form;

• contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website,

in each case, in accordance with this Policy.

We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

10. Who we share data with

We may share your data with our employees, agents and/or professional advisors – to understand customer habits and use of the Website, in each case, in accordance with this Policy.

11. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

Performance cookies. These allow us to recognise and count the number of visitors and to see how visitors navigate our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them below:

• Cookie Name: Google Analytics

• Purpose: We use Google Analytics to understand how our media campaigns work and how you interact with our Website in order to improve the user experience.

• More information: https://policies.google.com/technologies/partner-sites

You can opt out of performance cookies by toggling this option within the Cookie Banner, under ‘Performance Cookies’. In order to view the Cookie Banner, select the ‘Cookie Preferences’ link located bottom right of the footer, available on all Website pages.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our Website.

Except for strictly necessary cookies, all cookies will expire two years after last use.

12. Keeping data secure

We will use technical and organisational measures to safeguard your data, for example (but not limited to):

• we store your data on secure servers;

• we are certified to Cyber Essentials Plus. This family of standards helps us manage your data and keep it secure.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: info@rowdentech.com.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

13. Data retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this Policy or until you request that the data be deleted.

Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

14. Your rights

You have the following rights in relation to your data:

• Right to access– request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Right to correct– the right to have your data rectified if it is inaccurate or incomplete.

• Right to erase– the right to request that we delete or remove your data from our systems.

• Right to restrict our use of your data– the right to “block” us from using your data or limit the way in which we can use it.

• Right to data portability– the right to request that we move, copy or transfer your data.

• Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries about this Policy, to exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: info@rowdentech.com.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

15. Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Policy does not extend to your use of such websites. You are advised to read the Policy or statement of other websites prior to using them.

16. Changes of business ownership and control

Rowden may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Rowden. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the data for the purposes for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

17. General

You may not transfer any of your rights under this Policy to any other person. We may transfer our rights under this Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under this Policy will be subject to the exclusive jurisdiction of the English and Welsh courts.

18. Changes to this Policy

Rowden reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations. You may contact Rowden by email at info@rowdentech.com.